World Passports and Visa (WPV) will make every effort in ample time to satisfy your required deadlines. However, there are times when unavoidable delays are out of our control. Examples of such situations are as follows, but not limited to:

• Unexpected or unannounced embassy or consulate closures.
• Inclement weather or mechanical failure which can delay document delivery when using various overnight delivery services.
• Computer failures at the U.S. Passport Office, making it impossible to issue passports.
• Availability of key consulate officials not being present to sign completed visas.

We will work diligently to keep our website current and up-to-date with requirements, forms, fees and processing times. However, some processing times are subject to change without notice. U.S. Passport Services reserve the right to prioritize the processing according to the departure date provided by the applicant. Embassy/consulate officials also have the right to ask for additional documentation in order to issue a passport or visa. A personal interview may be required by the embassy/consulate officials. Visa and passport applications may be rejected due to incomplete forms, improper photos or even false or incorrect information being provided and are subject to losing the fees paid to that agency. In the case where a visa or passport application has been rejected due to any of the above reasons not due to any misinformation provided by World Passports and Visas the service fee will also be non refundable, although we will continue and make a second attempt to get the visa or passport issued at no additional cost as long as there is no additional cost to us. If the order is cancelled during processing, a cancellation fee of 50% of the service fee will apply per person.

By engaging WPV you agree that the sole remedy against WPV for damages in connection with the failure to obtain a requested visa, passport, invitation/authorization from foreign government, international driving permit, shall be the return of the service fee charged. Immigration Officers abroad will make the final determination on permitting foreigners entering into their country.

WPV is not responsible for package shipments once provided to delivery services, for example, Federal Express, UPS, DHL/Airborne, USPS, and other delivery methods.